🚨 Hiring Alert: IDFC FIRST Bank Invites Applications for Area & Regional Debt Managers – Recoveries (PL & X-Sell)
IDFC FIRST Bank, one of India’s fastest-growing private sector banks, is expanding its Recoveries and Field Collections team and is currently looking for experienced professionals for key leadership roles. This is an excellent opportunity for candidates who have strong experience in personal loan (PL) recoveries, cross-sell collections, and field operations, and who are ready to take the next step in their banking career.
The bank is hiring for the positions of Area Debt Manager (ADM) and Regional Debt Manager (RDM) to handle field collections for Personal Loans and Cross-Sell products across major metro and tier-1 markets in India.
🏦 About IDFC FIRST Bank
IDFC FIRST Bank is known for its strong customer-first approach, transparent banking practices, and employee-friendly work culture. The bank focuses heavily on digital innovation, retail banking growth, and responsible lending. Its recoveries and collections teams play a crucial role in maintaining asset quality while ensuring ethical and customer-sensitive recovery practices.
Working with IDFC FIRST Bank means being part of a professional environment that values performance, integrity, and leadership.
📌 Open Positions
The bank is currently hiring for the following roles:
1️⃣ Area Debt Manager (ADM) – Recoveries
2️⃣ Regional Debt Manager (RDM) – Recoveries
Function: Field Collections – Personal Loan (PL) & Cross-Sell (X-Sell)
Department: Retail Assets / Recoveries
These roles are leadership positions and are ideal for candidates who already have experience managing collection teams and recovery performance in defined geographies.
📍 Location-Wise Openings
Area Debt Manager (ADM)
- Ahmedabad
- Surat
- Delhi
Regional Debt Manager (RDM)
- Delhi
- Mumbai or Ahmedabad
👉 Important: Only local candidates from the respective markets will be preferred. Knowledge of local customer behavior, geography, and collection challenges is essential for these roles.
🧑💼 Role Overview
Area Debt Manager (ADM)
As an Area Debt Manager, you will be responsible for managing field collection activities within a defined area. You will lead a team of collection officers, vendors, and agencies to ensure recovery targets are achieved while following bank policies and regulatory guidelines.
Regional Debt Manager (RDM)
The Regional Debt Manager role involves overseeing multiple areas or cities. This position requires strong leadership, analytical ability, and strategic thinking to control delinquency, improve recovery efficiency, and manage large teams across regions.
🛠 Key Responsibilities
1️⃣ Field Collections Management
- Handle end-to-end field recovery operations for Personal Loans and Cross-Sell products
- Monitor bucket-wise performance and overdue movement
- Ensure regular follow-ups with delinquent customers
2️⃣ Team & Vendor Management
- Lead and guide Area Managers, Collection Officers, and agency staff
- Ensure proper allocation of cases and productivity tracking
- Conduct regular review meetings and performance discussions
3️⃣ Strategy & Performance Improvement
- Develop location-specific recovery strategies
- Improve resolution rates and reduce roll-forward cases
- Identify risk trends and recommend corrective actions
4️⃣ Compliance & Ethical Recovery
- Ensure all recovery activities comply with RBI guidelines and bank policies
- Maintain professional and respectful communication with customers
- Prevent any non-compliant or aggressive recovery practices
5️⃣ Reporting & Coordination
- Share daily, weekly, and monthly MIS reports
- Coordinate with credit, legal, and risk teams when required
- Support audits and internal reviews related to recoveries
🎯 Candidate Requirements
To be eligible for these roles, candidates must meet the following criteria:
✔ Experience
- Strong experience in field collections and recoveries
- Hands-on exposure to Personal Loans (PL) and Cross-Sell products
- Prior experience in ADM or RDM roles will be an added advantage
✔ Communication Skills
- Good communication skills in English are mandatory
- Ability to interact professionally with customers, teams, and senior management
✔ Market Knowledge
- Deep understanding of local markets such as Ahmedabad, Surat, Delhi, or Mumbai
- Familiarity with local recovery challenges, customer behavior, and geography
✔ Leadership Skills
- Ability to manage large teams and multiple stakeholders
- Strong decision-making and problem-solving skills
✔ Local Preference
- Only local candidates will be preferred for faster deployment and better market handling
📈 Why Join IDFC FIRST Bank?
Joining IDFC FIRST Bank offers several advantages:
- Work with a reputed and fast-growing private bank
- Leadership roles with clear performance visibility
- Competitive compensation and growth opportunities
- Professional and ethical work culture
- Opportunity to handle large portfolios and strategic markets
These roles are ideal for professionals who want long-term growth in the recoveries and retail assets domain.
📨 How to Apply
Interested and eligible candidates can send their updated resume to:
📧 hariharan@idfcfirstbank.com
Important Tips While Applying
- Mention your current location clearly
- Highlight your PL & X-Sell recovery experience
- Add your total experience and current role in the CV
- Local candidates should clearly mention city familiarity
